Hippie Clothes & Handmade Patchwork Clothing
FAQ - Frequently Asked Questions
How do I place a custom order?
To place a custom order, please visit my "How to Order" page. I will need your design idea, your measurements, as well as your fabric selections. The "How to Order" page will easily walk you through the steps in placing your order. I require full payment on all custom orders prior to beginning work.
How much does shipping cost?
I ship all of my items out priority mail with a delivery confirmation. One single item sent priority mail (within the U.S.) with a delivery confirmation will cost $5.00 . If you purchase more than one item at a time, I will combine shipping costs, but please remember that the post office charges by the weight of the package, so the cost for shipping multiple items will be a little more. I will ship with insurance per your request and at your expense. I will not be held responsible for lost or stolen packages so insurance is strongly recommended. Others shipping methods/services available upon request.
What methods of payment do you accept?
I accept paypal, money orders, and personal checks. Personal checks must clear before item is shipped. If you pay using paypal and you use a credit or debit card, there will be a $3.00 charge. This charge is to cover part of the fees I am charged by paypal, for accepting credit/debit cards. However, if you use paypal to transfer funds already in your Paypal account, there will be no extra charge. If you do not wish to pay the paypal fee, you can send a check or money order. Please do not send cash.
How long does it take to get my order?
Items purchased from the Closet will be shipped the next business day after payment is received. (Unless you pay by personal check, then your check must first clear) Most of the time, I can have one single item completed and shipped within a week. However, there are some days when I have multiple custom orders and you will have to wait your turn. I can always give you an estimated time frame, of when I can begin your order, when there is a wait. I will always do my best to meet your deadlines.
What is your Return Policy?
I accept returns on pre-made items ONLY. This is only if I have made no alterations to the item. Examples of this would be cutting the length off any item, adding length to any item, adding appliques or pockets...etc. You have within 2 days to contact me if you are not satisfied with the fit, color, or for any other reason. The item must be returned within 7 days to receive a full credit, minus the shipping cost. The item must also look as it did when it was sent out (i.e. no tears, stains, alterations...etc) to receive your credit. I DO NOT GIVE CREDIT ON CUSTOM ORDERS as they are made to the measurements I was provided with, so please double check your measurements before you place a custom order! Thank you!